FAQ – Benjamin Roe


Why soy wax? 

Our soy wax candles burn longer than traditional paraffin wax candles of the same size. Soy is also a renewable resource, unlike paraffin, which is a petroleum-based product. Our candles are crafted from 100% soy wax sourced from right here in the USA. Find out more on our blog post here!


Is there lead in your wicks? 

absolutely not - our wicks are made from cotton and are lead free. 


How do you ship?

We usually ship via USPS Priority Mail. Our shipping rates are flat rate and free after order totals over $75. Candles are heavy, and we package our items carefully so they arrive to you in perfect condition! 

Wholesale orders and heavier orders going a long distance from Texas typically ship UPS Ground.


When will my order ship?

Orders typically ship within 2-3 business days. Wholesale orders are ready within 7 business days.


Do you accept returns?

Because of the handmade nature of our items, we do not accept returns or refunds. If your candle arrives broken, or if you receive an incorrect order, please email sales@benjaminroeco.com. Please include a photo of your damaged or incorrect item in the email, and we will reply as soon as possible with a quick solution!


Do you do favors for weddings and celebrations?

Yes! Please contact us at sales@benjeminroeco.com about your needs. Minimums may apply.


Where can I find your products?

Please visit our Find us page for our current list of stores. Have a recommendation for us? Please let us know at sales@benjaminroeco.com. 


Should I trim my wicks? 

It's really important that you trim your wick after the first burn! This will allow the candle to burn cleaner and more evenly. Keep cotton wicks trimmed to 1/4" after the first burn.


I love your candles! Can I carry them in my store?

YES! We offer wholesale accounts for brick and mortar retail locations looking to resell our candles. Please email us at sales@benjaminroeco.com. To get started, we will need your business’s name, website, physical location and sales tax ID number. From there, we can send over pricing and more information.